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Refund Policy

Last updated: 6 August 2026

We would rather refund you than argue with you. This policy is deliberately short.

Full refund

You get all your money back if:

• we cannot fulfil your route or date;
• the reservation is never issued;
• the booking reference does not resolve with the carrier during its validity window and we cannot re-issue it;
• we cancel your order for any reason of our own.

Free re-issue

If your reference stops resolving inside its validity window, tell us and we will issue a replacement reservation at no charge. Most problems are solved this way and faster than a refund.

What is not refundable

• A correctly issued reservation that you decided not to use. The cost is incurred the moment it is created.
• A rejected visa application, or refused boarding or entry. Those decisions belong to governments and carriers applying their own rules. We supply and guarantee the reservation, not another authority's decision. Please check what your destination requires before ordering.
• Wrong details you supplied. Names must match your passport. If you notice a mistake, contact us immediately — before expiry we can often help, though a re-issue may be chargeable.
• An expired reservation. The validity window is stated before you pay.

How to request one

Contact us with your order reference. We aim to respond within one business day. Approved refunds are returned to the original payment method, typically within 5–10 business days depending on your bank.

Chargebacks

Please talk to us first. A chargeback takes far longer than simply asking us for a refund, and we will almost always resolve it faster ourselves.