Contact us

We aim to reply within one business day.

Support

For questions about an existing order, please include your order reference (it starts with OP) — it lets us find you immediately.

support@flight.altshuler.xyz

Before you write

A few things we are asked constantly, answered on the FAQ:

How long the reservation stays valid
Whether you can pick a specific airline
Whether it can be used to board a flight (it cannot)
Why the departure date has a minimum lead time

Something wrong with your reservation?

If your booking reference is not resolving with the carrier and it is still inside its validity window, email us straight away. We will re-issue at no charge — see the refund policy.